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The company says that its software is deployed in over 150 million devices worldwide. The mobile device manufacturers or network operators determine which of these metrics are actually collected, according to a set of criteria known as a “profile. The IQ Agent software runs in the background, and the user is not usually aware of its presence unless the implementation includes an on-off switch. Whenever a mobile device uploads data, the IQ Agent can also download a new profile to change the selection of metrics gathered.
Carrier IQ software that receives mobile device diagnostic data directly from mobile devices containing the IQ Agent software. MSIP components that enable the system to calculate specific KPIs. Through its MSIP its software “aggregates, analyzes, and delivers data to wireless carriers and device manufacturers. This information proves a valuable resource for these businesses to understand the quality of service their customers experience.
Carrier IQ announced a global partnership. TiE50 award winner as “One of the Hottest Global Emerging Companies. 12 million in Series D financing for the company. On August 31, 2011, Operating Partner at Mohr Davidow Ventures Larry Lenhart was named CEO. On November 12, 2011, Trevor Eckhart published a report indicating that Carrier IQ software was capable of recording various metrics, including user keystrokes. On February 27, 2012, Carrier IQ announced an extension to its IQ Care platform designed to allow mobile operators to provide consumers with direct insight into their mobile device experience. On May 8, 2012, Carrier IQ appointed Magnolia Mobley, former Verizon Lead Privacy Counsel, as Chief Privacy Officer and General Counsel.
On November 12, 2011, researcher Trevor Eckhart stated in a post on androidsecuritytest. Carrier IQ training documents on his website and also making “false allegations. On November 23, 2011, Carrier IQ backed down and apologized. Carrier IQ software in the act of logging, as plain text, a variety of keystrokes.